Returns, Replacements, Refunds, and Credits
We hope our products get to you in good condition but if something has gone wrong, please refer to the below information:
- To maintain the quality, integrity and freshness of the Products, we recommend that you refrigerate all Products upon delivery.
- You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery.
- If you are dissatisfied with our Products for any reason, please contact us at sales@nacasings.co.nz within seven (7) days of the date you received the product.
- Depending on the circumstances, we may, at our sole discretion, replace the Products at our expense, provide you a full or partial refund of the purchase price for that Product, or provide you with Credits for that Product that will automatically be applied to future orders.
- We would normally require the return or photographic documentation of any Product that you are dissatisfied with before we provide you a refund or replacement Product.
You can always contact us with any questions atsales@nzcasings.co.nz.
Please note New Zealand is about 8,500 miles, from America and 16 hours
ahead of you (eg our 9am is your 5pm) which means you might contact us outside our normal business hours. We endeavour to respond to all of our messages within 24 hours during normal business hours.
Thanks for your understanding and patience.
