Shipping policy

General Shipping Info:

This is our dedicated USA website. We have teamed up with a distribution partner in Illinois USA so we have stock ready to be shipped straight to your door (we do not ship your order from New Zealand). We deliver nationwide to any street address in North America.

We aim to make our shipping clear and simple:

- We offer free standard shipping on all orders.

- We aim to dispatch all orders received before 11am on the same day, otherwise orders will be dispatched on the next working day. We do not dispatch orders on the weekends.

- We expect delivery of your order to be 3-5 business days, although hold ups can occur due to weekends, public holidays, severe weather conditions or other events outside of the control of the 3rd party postal/courier service provider we use.

- You will receive a tracking number when you place the order so you can track your order.

- We dispatch from Naperville, IL so the closer you live the quicker your order should get to you. 

- All packages are dispatched using a trackable courier and will NOT require a signature for delivery to take place. 

- At this point in time we do not offer express shipping, but this is something we are looking into. 

- To help with successful delivery, please ensure you enter accurate address information.

Shipping Policy:

• You agree to pay any shipping and handling charges shown at the time you make a purchase. 
• Fulfilment and Shipping is handled by third party providers. Your items will be delivered by a ‘standard’ postal/courier service provider of our choosing to any street address in North America (we do not deliver to PO Box addresses). We mostly (but not always) use the United States Postal Service (USPS) First Class mail or Fedex Ground shipping service.
• All Products purchased from us are made pursuant to a shipment contract. This means that when you purchase a Product that is fulfilled by one of our third party fulfilment partners title to and the risk of loss of such Product passes to you upon the fulfilment partner’s delivery of such Product to the third party courier, and when you purchase a Product that is fulfilled by us title to and the risk of loss of such Product passes to you upon the third party courier’s delivery of such Product to you.

Returns, Replacements, Refunds, and Credits

We hope our products get to you in good condition but if something has gone wrong, please refer to the below information:

• To maintain the quality, integrity and freshness of the Products, we recommend that you refrigerate all Products upon delivery.
• You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. 
• If you are dissatisfied with our Products for any reason, please contact us at sales@nacasings.co.nz within seven (7) days of the date you received the product.
• Depending on the circumstances, we may, at our sole discretion, replace the Products at our expense, provide you a full or partial refund of the purchase price for that Product, or provide you with Credits for that Product that will automatically be applied to future orders.
• We would normally require the return or photographic documentation of any Product that you are dissatisfied with before we provide you a refund or replacement Product.

You can always contact us with any questions at  sales@nzcasings.co.nz.

Please note New Zealand is about 8,500 miles, from America and 16 hours ahead of you (eg our 9am is your 5pm) which means you might contact us outside our normal business hours. We endeavor to respond to all of our messages within 24 hours during normal business hours.

Thanks for your understanding and patience.